Frequently Asked Questions

When you become a MySurvey member, you are part of a large international community. Some of our members requested additional information about MySurvey panel. If you want to learn more about MySurvey as well, some questions might have already been answered.

About the MySurvey Panel

Who is Lightspeed ? What is MySurvey ?

Lightspeed is a consumer research company. We've been helping businesses find out what consumers think since 1946 when we launched the very first consumer panel. We run surveys via phone, mail and via the Internet with our online MySurvey panel. The opinions of our panel members are very important as they shape the products and services of the future. Cash reward credit cards, child safety seats, and new food products are examples of the innovations driven by the consumer research conducted with our panel.

Lightspeed is ranked as the world’s largest provider of custom research and analysis, operating globally across 70 countries. For more information about us, please visit the About Us page on the MySurvey website. For more on the benefits of membership, please visit the MySurvey Rewards page.

Why are surveys carried out ?

Businesses, governments, public bodies and similar organisations are interested in the views and attitudes of the people who use their products and services. The more they know about what customers and potential customers, citizens and consumers think, the easier it is for them to improve and adapt what they supply. MySurvey gives them the chance to do this – and gives you the opportunity to influence what goes on in the world.

Who are your clients?

Our clients are well-known large to mid-size companies. As for our members’ personal information, our client’s names are kept confidential. Knowing our client’s identity could also bias our members’ opinions while answering our surveys.

Why should I participate in your surveys?

Companies recurrently use market research to make decisions on product development and marketing. By participating in our surveys, you will help develop new products, shape the products you see in stores, services offered to you, and advertisements you see on television or in print.

How much does it cost to join MySurvey?

Membership is always free and voluntary. In fact, we reward your time and opinion by offering you redeemable MySurvey Points. Please visit our Rewards page for more information about the tangible rewards offered to our members.

If I become a MySurvey panel member, will I receive emails advertising other products and services?

No. We do not sell or give away the contact details of our members to anyone and we carry no advertising on our website. We will never try to sell you a product or service and companies who use our services have no access to your personal information. For more information on our privacy policy, please visit our MySurvey privacy page.

Privacy

What happens with the information I give you ?

Protecting our member’s privacy is a priority for us. We will never sell you anything or share your personal identifying information with anyone who might try to sell you anything. We take great precautions to secure all the information you provide to us.
We encourage you to review our complete member privacy policy at the Privacy Policy.

What is a cookie ? How does MySurvey use cookies ?

A cookie is a very small text file placed on your hard drive by a web page server. It is a type of electronic "identification card". It cannot be executed as code nor can it deliver viruses. It is uniquely yours and can only be read by the system that gave it to you.

Cookies are used to identify valid members, protect access to your specific member information and to personalise member experience. For example, MySurvey uses cookies to identify members so they can review and redeem rewards and so that they can take surveys. No personal identifying information is stored on any MySurvey cookie.

Users who choose not to allow cookies cannot register nor can they access the member area of the MySurveyEurope website with its associated member benefits (such as taking surveys, earning reward points and redeeming rewards).

For more details on how we use cookies and how we protect your privacy, please see our Privacy Policy at privacy page.

I am a member of MySurvey; why do I keep getting e-mail offers to join ? Does MySurvey sell my e-mail address to other companies ?

MySurvey recruits new members from various websites, banner ads and other business partnerships. You may have received an advertisement from more than one of our recruitment partners.

Because we never release or share your information with any of these partners in order to protect your privacy, our partners have no way of knowing who is/is not already a MySurvey member. If you are already a member of MySurvey you can just disregard these messages. It will not affect your membership in any way.

Registration

How do I join MySurvey?

Our panel is an invite-only panel, hence you are only able to join the MySurvey panel, when you are invited by one of our recruitment partners.

How many members of a household are allowed to join MySurvey?

Only one membership per household is allowed. From time to time, we may ask other members of your household to take our surveys, however, always through your membership.

I am already a member of MySurvey; why do I keep getting e-mail offers to join ? Does MySurvey sell my e-mail address to other companies ?



At MySurvey we work with multiple recruitment partners. You may have received an advertisement from more than one of our recruitment partners. Because we never release or share your information with any of these partners in order to protect your privacy, our partners have no way of knowing who is or who is not already a MySurvey member. If you are already a member of MySurvey please disregard these messages. It will not affect your membership in any way.

I have deleted the invitation e-mail message with the link to the Registration form. What should I do ?

When you were invited to join the MySurvey panel by e-mail and accidentally deleted this e-mail with the internet link to the Registration form, we regret to inform you we are unable to retrieve this link. But we are sure you will be invited once more to our panel through one of our channels.

The link to the Registration form in the invitation e-mail message does not work. What should I do?

It’s rare to have a problem when entering a survey but possible problems are that:

In most e-mail programs a piece of text automatically becomes a link if it starts with http. If you are online and click on the link, you should go straight to the Registration form. If this does not happen, try copying and pasting the link into the address bar on your browser.

Sometimes a URL address or link will be too long to display on just one line. The first portion of the address may be a hyperlink, but if the rest of the link falls onto a separate line, it will invalidate the address. You can try clicking on the "invalid" portion of the URL address and then reattaching the remaining segment(s) in the browser’s address bar by copying and pasting those segments to the end of the incomplete URL. Sometimes clicking on the hyperlinked portion of the URL address may redirect you to a different site, or you may receive an error message regarding the site not being available. In this case, you should either copy and paste the entire URL address onto your browser, or manually type it in, to access the survey site.

(I) Many people may be trying to complete the questionnaire at the same time, which temporarily overloads the server: you will probably succeed if you just try again later.

(II) It is possible that the use of JavaScript is switched off in the settings of your browser, in which case the questionnaire will not work. Check the internet options of your browser and change it if necessary.

(III) Most of our surveys are tested on Internet Explorer and if you are using a different kind of browser you may have problems. Try opening the survey in Internet Explorer.

While completing the Registration form, I received an error message. What should I do ?

If that happens, there may be a temporary technical problem. The best thing to do is to try again later. If you get an error message while you are working on the questionnaire, log in later and carry on from where you have left off. You can also contact our Support team, using the contact link at the bottom of this page.

I am completing the Registration form, but I cannot see any images or the buttons do not work. What should I do ?

It sounds like you may have your cookies or you may be using a firewall (such as Zone Alarm) or anti-virus software (such as Norton Anti-Virus) where the default settings disable cookies.
Cookies are used to identify valid members, protect access to your specific member information and to personalise member experience. Users who choose not to allow cookies cannot register nor can they access the member area of the MySurveyEurope website with its associated member benefits (such as taking surveys, earning reward points and redeeming rewards).
If you are using a firewall or anti-virus software, please adjust your settings to allow cookies using the instructions provided with the software.
If you are using a firewall or anti-virus software, please adjust your settings to allow cookies using the instructions provided with the software.

I am completing the Registration form and the "next question" button is missing. What should I do ?

Sometimes the "Next Question" button is located to the far bottom right of the screen and therefore difficult to locate. Please scroll to the bottom and the far right of the page to see if the button is there.
It is also possible that the page did not download completely. Please log out of the survey and then log back in. You will be able to resume the survey at the point you left off.

Why does MySurvey ask personal questions about myself and my family (such as income and age) when I join ?

Having this information and understanding who lives in your household allows us to select surveys that are relevant to you (or to your household).

All the factors we ask about (age, gender, profession, who lives in your household, etc) collectively figure into lifestyle, which is a major factor in determining what products and services (and related surveys) may be of interest to you and your family. For example, we send surveys about products for children (and their parents) only to members who have children in their households.

Please be assured that all the information you provide is kept confidential. For more on how we protect your information, please visit the MySurvey Privacy page.

I share my e-mail address with other people – can we all take part in surveys using this address ?

No. Everyone who applies to become a member of the MySurvey Panel must have a separate e-mail address, so that we can ensure that we only invite relevant people to take part in individual surveys. There are several ways in which you can get a free e-mail address, such as Hotmail, Yahoo and Googlemail.

I made a typing error while providing my primary e-mail address. What should I do ?

MySurvey uses this e-mail address to invite you to new surveys. You also need your MySurvey registered e-mail address to log on to our website If you have made a typing error, you will not be able to either log onto your personal page on MySurvey or receive invitations to our surveys.

If you have provided us with a secondary e-mail address, please send an e-mail from this address to our panel manager, Emma Morrison requesting your primary e-mail address.

Once we have provided you with this e-mail address, please log on to the website with your username and password and change your primary e-mail address into the correct one. Once this address has been updated, you will receive invitations to this address.

I stopped halfway through the registration from or my computer accidentally disconnected. What happened to my answers ?

Your answers to each question are automatically stored. If you need to go and do something else before completing the survey or if you lose your internet connection halfway through, your answers will not be lost. So just carry on from where you left off when you log back on.

What will happen after I completed the Registration form ?

When you have completed the Registration form, you will receive a confirmation e-mail from survey@mytns.com. This e-mail address will contain a link, which you have to click to confirm your membership of the MySurvey Panel. Shortly after you will be able to access your personal page on our home page and start being invited to participate in online surveys.

I cannot find my confirmation e-mail. What do I do ?

The confirmation email was sent to the email address you registered with. If you accidentally misspelled your email address, you will not receive the email. Or, the email may have been flagged as spam by your mailbox. Please check your junk mail folder. Also, in some cases, it may take a few minutes for the email to arrive.

If you do not receive your email within fifteen minutes, please send us an e-mail. Send the following details to receive a quick response:

- Your full name

- Your MySurvey registered email

Rewards

Where can I get information on your Reward Point system?

Information on our Reward system can be found in the Rewards section.

What should I do if I completed a survey and did not get my reward points for taking it ?

The points from all completed surveys do take some time to be uploaded. There are many surveys taking place at the same time and the process for awarding and uploading the points is quite a long procedure. We have to wait until a project is closed before we can upload the points. At times a project could possible last from a week and occasionally it may take up to a couple of months.

Therefore, we ask that you wait a month after you take the survey and then check your MySurvey Points account. If the survey you participated in does not appear on this list then, please contact our panel manager Emma Morrison. When you send us an e-mail, please include the project number mentioned in the subject line of the invitation e-mail. You can find this project number in the subject line of the invitation e-mail we sent you, it is a 5 digit number and usually starts with a 7 or 8.

How do I exchange my points for rewards?

When you click on the shop button on your personal homepage, it will take you to the rewards section of our website. There you will be able to exchange your MySurvey Points.

How do I check my points balance?

When you access our website, the amount of points will be shown in the reedem point page.

Sign in problems and updating your Profile

How do I login to my member section ?

Log in to your personal homepage by entering your MySurvey registered e-mail address and password in the member login area on the home page . The registered e-mail address is the same e-mail on which you receive the invitations to our surveys. On your personal homepage you are able to update your profile, view your personal MySurvey history, change your e-mail address and/or unsubscribe.

I forgot my login information. What do I have to do ?

The MySurvey registered e-mail address to log on to our site is the same e-mail address we send you the invitations to our surveys. You have provided us with a password in the Registration form.

If you have forgotten your MySurvey registered password, you are able to retrieve it in the member login area on our home page. Click on either the link "forgotten your password ?" and follow the instructions.

How do I update my e-mail address, postal address, password, or other information about myself and my household ?

You simply log on to our member login area on our website and click on the link "Please, update your profile" and change your information .

Surveys

Why are surveys carried out?

Businesses, governments, public bodies and similar organisations are interested in the views and attitudes of the people who use their products and services. The more they know about what customers and potential customers, citizens and consumers think, the easier it is for them to improve and adapt what they supply. MySurvey gives them the chance to do this – and gives you the opportunity to influence what goes on in the world.

Why should I participate in your surveys?

Companies recurrently use market research to make decisions on product development and marketing. By participating in our surveys, you will help develop new products, shape the products you see on stores, services offered to you, and advertisements you see on television or in print.

When will I be asked to take part in my first survey?

Once you have been accepted and completed the Registration form, you may be invited to participate within the next day. It depends on your personal details - we'll only ask you to take part in surveys that are of direct relevance to you.

How often will I be asked to participate in a survey?

How often we will invite you to one of our surveys depends on your personal details – Having this information and understanding who lives in your household allows us to select surveys that are relevant to you (or to your household).

All the factors we ask about (age, gender, profession, who lives in your household, etc) collectively figure into lifestyle, which is a major factor in determining what products and services (and related surveys) may be of interest to you and your family. For example, we send surveys about products for children (and their parents) only to members who have children in their households.

The chance of receiving an invitation increases when you update your profile with additional or updated information. Participation is always on a voluntarily basis.

To ensure you receive our survey invitations, please make sure you added us to your "known or approved senders" list. Most e-mail clients allow you to set this through an Options, Tools and/or Filters menu. By adding @mytns.com, you ensure that all survey invitations will reach you.

Regardless of how often you take a survey, your opinions always make a difference in the development of new products and services.

Why do I never receive invitations to your surveys?

How often we will invite you to one of our surveys depends on your personal details – Having this information and understanding who lives in your household allows us to select surveys that are relevant to you (or to your household). All the factors we ask about (age, gender, profession, who lives in your household, etc) collectively figure into lifestyle, which is a major factor in determining what products and services (and related surveys) may be of interest to you and your family.

The chance of receiving an invitation increases when you update your profile with additional or updated information. Participation is always on a voluntarily basis.

To ensure you receive our survey invitations, please make sure you added us to your "known or approved senders" list. Most e-mail clients allow you to set this through an Options, Tools and/or Filters menu. By adding @mytns.com, you ensure that all survey invitations will reach you.

If you still do not receive any of our invitations, please contact our Support team at Emma Morrison.

Do I have to participate in a survey every time I am asked?

Participation is always voluntary. If you do not wish to take part, please just ignore our invitation to participate.

I am unavailable for a certain period of time; can I take some time off from receiving invitations ?

If you are unavailable for a certain period of time, please send an e-mail to Emma Morrison indicating the period and the reason why you are not able to participate in a survey. We will make sure that you will not receive any invitations during that period.

What kind of surveys can I expect?

The surveys at MySurvey cover all sorts of topics. You may be asked about products or services, current social developments, new advertisements, how you assess newspapers or television programmes - to name a few examples.

How long does an average survey take to complete?

The number of questions varies from one survey to another and we try to keep it as short as possible - although we have to make sure the results are meaningful. In general, it should take around 15 to 20 minutes to fill in your answers.

I share my e-mail address with other people - can we all take part in surveys using this address ?

No. Everyone who applies to become a member of the MySurvey panel must have a separate e-mail address, so that we can ensure that we only invite relevant people to take part in individual surveys. There are several ways in which you can get a free e-mail address, such as http://www.hotmail.com/, www.yahoo.com and http://ww.gmail.com/.

The link in the survey questionnaire does not work. What should I do ?

It's rare to have a problem when entering a survey but possible problems are that:

  (I) In most e-mail programs a piece of text automatically becomes a link if it starts with "http". So if you are online and click on the link, you should go straight to the survey. If you are online and click on the link, you should go straight to the Registration form. If this does not happen, try copying and pasting the link into the address bar on your browser.

  (II) Many people may be trying to complete the questionnaire at the same time, which temporarily overloads the server: you will probably succeed if you just try again later.

  (III) It is possible that the use of JavaScript is switched off in the settings of your browser, in which case the questionnaire will not work. You will be able to read instructions how to enable JavaScript in your browser in the section "How to enable JavaScript ?".

  (IV) Most of our surveys are tested on Internet Explorer and if you are using a different kind of browser you may have problems. Try opening the survey in Internet Explorer.

The invitation link is too long and breaks into two lines. What should I do ?

Sometimes a URL address or link will be too long to display on just one line. The first portion of the address may be a hyperlink, but if the rest of the link falls onto a separate line, it will invalidate the address. You can try clicking on the "invalid"portion of the URL address and then reattaching the remaining segment(s) in the browser’s address bar by copying and pasting those segments to the end of the incomplete URL. Sometimes clicking on the hyperlinked portion of the URL address may redirect you to a different site, or you may receive an error message regarding the site not being available. In this case, you should either copy and paste the entire URL address onto your browser, or manually type it in, to access the survey site.

The age (or gender) in the survey invitation is incorrect. What should I do ?

If your age is off by a single year, you may have qualified for this survey before your last birthday.

If your age is off by more than a year or the gender or age/gender of the person invited to take a survey is incorrect, please e-mail us so that we can correct it. This may have been a simple data entry error made during registration or an update survey. Please allow us a week or two to make the correction.

In either case, please feel free to take the survey. If you are asked for your age, please supply the correct age.

Why am I getting a message saying that the survey is closed already ?

Occasionally we get such an overwhelming instant response to surveys that we have to close them off quickly as we already have the necessary statistical sample. Additionally, all surveys have a finite life due to data collection requirements and may be open for short periods of time.

I received a message that I do not qualify for a project/or the survey seemed to end abruptly. What does this mean ?

If you do not qualify for a particular project, it simply means the project’s requirements do not match your profile or that we already have enough participants for that particular study.

I received a blank page after clicking on the link, or after clicking on the Forward button.

The blank screen you have encountered can be the result of heavy user traffic within the survey, or connection issues between servers. It takes a few seconds for a survey page to load, due to the number of panel members trying to access the site simultaneously. Our best advice is to try the ‘Refresh’ button, or trying the survey at a different time.

Can I exit the survey if I need to take a break or I am interrupted ?

You can re-enter the survey using the same link if you would like to take a short break or you are interrupted. Your answers won't be lost; you can start later where you left the survey before.

Did you receive my answers to your survey ?

If you received a thank you page following your survey submission, your data was received with no difficulties. Sometimes this "Thank you" page does not appear due to miscellaneous connectivity/communication issues. If you wish to verify that your data was received, try logging in to the survey – if your responses were received, you will see a screen informing you that you have already participated in this project.

What are my options if a survey is not relevant to me or the answer options for a survey question are not applicable to me ?

Your participation to our surveys is always voluntary. If a particular survey question does not provide answer options that apply to you, try to select the one that seems closest to your opinion and proceed with the survey.

What should I do if I make a mistake when answering a survey ? Why can't I use the Back button to correct it ?

For technical reasons the system does not allow you to correct answers and use the back button: once the system has stored an answer, the next question is based on the previous one.

I am receiving a message asking me to answer all questions properly / Select an answer for a question.

Certain questions must be answered before you can continue with a survey. These answers are necessary for statistical purposes. If you have answered all the questions on the page and this message is still occurring, then check for a scroll bar on the side of the page. It may happen that all the questions do not fit on the screen therefore use the scroll bar to move the page down and be able to complete the survey.

I get an error message saying that my answer is invalid. How can I solve this problem ?

We recommend you to read the survey instructions carefully in order to complete the survey.
Typical errors are:

(I) You are asked to enter numbers in several fields. Make sure you have filled in each field.

(II) The question is in grid form; you must have an answer in each row (or column). Look at the specific question to determine what is asked: row vs. column answers. As you review the question, make sure all of the rows (or columns) have at least one answer selected.

(III) The page has numerous questions with drop down boxes or the question has numerous drop-down boxes (similar to a grid). Make sure that one answer has been selected from each drop down box. If you are still unable to answer the question, please e-mail us at Emma Morrison and we will investigate further.

I am taking a survey and the "next question" button is missing. What should I do ?

Please scroll to the bottom and the far right of the page to see if the button is there.

It is also possible that the page did not download completely. Please log out of the survey and then log back in. You will be able to resume the survey at the point you left off.

I have received an error message, what should I do ?

If that happens, there may be a temporary technical problem. The best thing to do is to try again later. If you get an error message while you are working on the questionnaire, log in later and carry on from where you left off. You can also contact the helpdesk, using the link that's on the first page of every survey.

I am not able to see the images or buttons in the survey. What should I do ?

You may not have your cookies enabled or you may be using a firewall (such as BlackIce) or anti-virus software (such as Kaspersky) where the default settings disable cookies. Cookies are used to identify valid members, protect access to your specific member information and to personalize member experience. Users who choose not to allow cookies cannot register nor can they access the member area of the MySurvey website with its associated member benefits (such as taking surveys, earning reward points and redeeming rewards).

If you are using a firewall or anti-virus software, please adjust your settings to allow cookies using the instructions provided with the software. Regardless of whether you are using these types of software, also check your browser settings.

To secure the images and videos in our surveys we embed them in a so-called Adobe Flash movie. If you do not have the most recent version of this add-on installed, you will not be able to see either the images or the videos. You can read how to install this add-on in the FAQ section "How do I install Adobe Flash".

How will I be invited to participate in a mobile survey?

The invitations for mobile surveys will be sent by text message to your mobile phone, provided you have registered for this service.

How do mobile surveys work?

There will be two kinds of surveys:

  1. Text message surveys–the questions will be sent by text message to you, and you simply text message your answers back. These kinds of surveys should be compatible for any mobile phone with text messaging capability.
  2. Smart phone surveys—there will be a link embedded in the invitation. Upon clicking this link, you will be taken to a special website which will then allow you to complete the survey online on your smart phone. Most browsers for smart phones will be compatible.

What are the costs for participating in mobile surveys?

Your normal telephone rates will apply. For example, if you participate in a text message survey, the number of text messages you send and receive will be deducted from the bundle included in your telephone subscription. There are absolutely no extra costs involved.

What are the rewards for participating in mobile surveys?

The rewards for mobile phone surveys will be higher than for normal surveys, to offset the small costs you incur on your phone. A typical survey contains only 5 questions, and the reward will be 50 MySurvey points!

How do I register for mobile surveys?

It’s very simple. Log in to your MySurvey account: http://uk.mysurvey.com/. Click on My Mobile Profile. Check if your details are correct and learn more about mobile surveys. Don’t forget to click Save to enter your information!

MySurvey Connect

What is MySurvey Connect?

MySurvey Connect is an exclusive panel within MySurvey available only by invitation. By joining MySurvey Connect, you can earn up to 1300 points per year in addition to the points you regularly earn for participating in our surveys. To become a MySurvey Connect member, all you need to do is install a small application (Consumer Input Software) on your computer that will collect information regarding your online activities. Read more about MySurvey Connect and click on the links below for further information:
Terms and Condition
Software License Agreement (EULA)
Privacy Policy

How to register for MySurvey Connect?

MySurvey Connect is an invitation-only opportunity. If you have received an invitation to join, you will need to complete the registration questionnaire and download/install a small application called Consumer Input Software on your computer.

Click here to learn more a about and check if you have been invited.

Is it for free to join MySurvey Connect?

MySurvey Connect membership is free of charge and you may end your membership at any time.

What is Compete?

Compete, Inc. is a sister company to MySurvey and Lightspeed Research which are all part of the Kantar Group. Compete developed the application (Consumer Input Software) used in MySurvey Connect and is our partner who collects and analyses the information collected by the application.

What is the Consumer Input Software?

The Consumer Input Software is a small application which runs as an Add-On in your browser. The application is designed to avoid collecting personally identifiable or sensitive information – no system is foolproof, but we are committed to protecting your privacy (learn more here). As the Consumer Input Software runs in the background, it will not influence or affect your browser or computer performance. The Application uses minimal memory capacity and other resources on your computer. Participation in MySurvey Connect is not possible without installing the Consumer Input Software.

How many points can I earn?

If you join MySurvey Connect, you will receive up to 1,300 points in the first year in addition to the regular points you earn for completing surveys: 500 points for successfully downloading and installing the application (Consumer Input Software), 50 points every month for keeping the application active on your computer and an additional 100 points every six months for keeping the application active on your computer.

When do I receive my points?

You will receive the first 500 points for installing the MySurvey application (Consumer Input Software) within 7-10 days of the day you registered.

Afterwards you will receive 50 points each month for keeping the application (Consumer Input Software) active on your computer for the entire month. You will receive your first monthly reward on the first of the month following a period of 30 consecutive days in which the application remained active on your computer.

For keeping the application active on your computer for six consecutive months you will receive a semi-annual reward of 100 points. The semi-annual points will be credited on the first of the month following six consecutive months of membership.

I haven't received my points. What can I do?

Please make sure that you’ve considered the information about the MySurvey Connect point allocation described in the section “When do I receive my points?”.

If you haven't received any points, please make sure that you have installed the application (Consumer Input Software) correctly on the computer you use most often and that the application is active. Please read and follow the instructions: “How do I know if the application is correctly installed?

For further questions please send an email with your request to Emma Morrison.

Can I cancel the membership?

The MySurvey Connect membership is non-binding and you may stop participating at any time. Simply uninstall the application (Consumer Input Software). Please read MySurvey Connect - How do I uninstall the application? for more information.

How do you use the data you are collecting?

The data that we collect is used to understand how consumers interact with the Internet and how our clients develop and improve their products, services or marketing initiatives. The collected data will be used for research purposes only and we will never try to sell you any products or ask you for money!

For more information, please read the MySurvey Connect Privacy Policy.

What data are you recording?

We are recording data related to your internet or online activities. The data is known as clickstream data. Clickstream data includes information such as your IP address, the URLs of websites you have viewed, the date and time you viewed the web pages, the duration of each visit and the search terms you entered on any webpage that enables online search.

For more information, please read the MySurvey Connect Privacy Policy.

Is personal data also recorded?

The Consumer Input software and the Consumer Input internal systems are outfitted with technical privacy rules designed to avoid the collection of certain types of personally identifiable or sensitive information that can be identified by the software and systems, such as credit card numbers, government id numbers, email addresses and information from most web-based email accounts. These rules rely on known field types, values, and algorithms, but they are not foolproof, and sometimes the software may inadvertently collect unwanted information. However, be assured that we will not knowingly use any such inadvertently collected information in our services.

For more information, please read the MySurvey Connect Privacy Policy.

Which operating systems and browsers is the application compatible with?

The MySurvey Connect application (Consumer Input Software) is compatible with following operating systems and browsers:

Windows 7, XP and VISTA:

  • Google Chrome
  • Mozilla Firefox 4 and above
  • Microsoft Internet Explorer 7 and above
Mac:
  • Google Chrome
  • Mozilla Firefox 4 and above

Please note, that the MySurvey Connect application is not compatible with Safari.

Since the application was installed, my browser and/or my computer keeps crashing or has become much slower

The application (Consumer Input Software) has been thoroughly tested and has been used by hundreds of thousands of users. It runs in the background and is designed to minimize performance impacts on your browser and computer.” However, if you feel that the application is responsible for the crashes or for making the browser/computer run slower, we recommend that you uninstall the application.

To help us to identify the cause of the problem, we would be grateful if you could send us an email giving a brief description of the problem, the operating system and browser you are using and whether any other add-ons have been installed in the browser.

What do I do if my PC and or my browser keeps crashing, becomes slower or instable?

The application (Consumer Input Software) has been thoroughly tested and has been used by hundreds of thousands of users. It will not affect the speed or any other aspects of your browsing experience. However, if you feel that the application is responsible for making your PC unstable, we would recommend that you uninstall the application.

To help us to identify the cause of the problem, we would be grateful if you could send us an email giving a brief description of the problem, the operating system and browser you are using and whether any other add-ons have been installed on the browser.

Why do I have an error when installing the application?

The most common issue with installing the MySurvey Connect application (Consumer Input Software) relates to web browser cookies. The application requires that cookies be enabled in your browser. Please enable cookies and attempt to install again.

Other common issues include unsupported browser versions and an old version of the app being still installed on the PC. The application currently supports Internet Explorer, Firefox and Chrome. Please click here and find more information about which browsers are supported. Please got to 'Which operating systems and browsers is the application compatible with?'. and find more information about which browsers are supported. To uninstall an old version, please go to How do I uninstall the application?" and follow the instructions.

For further questions please send an email with your request to Emma Morrison.

How do I uninstall the application?

To uninstall the application (Consumer Input Software), please follow the following instructions:

  • Microsoft Internet Explorer
    • Windows XP and earlier
      1. From the Windows control panel, select “Add/Remove Programs"
      2. Select the "Consumer Input Software" entry.
      3. Select the "Remove" button.
      4. Select the "Uninstall" button from the dialog that appears.
    • Windows Vista/Windows7
      1. From the Windows control panel, select "Programs and Features"
      2. Select the "Consumer Input Software" entry.
      3. Double click the entry.
      4. Select the "Uninstall" button from the dialog that appears.
  • Mozilla Firefox
    • Version 3.6 and earlier
      1. From the Firefox "Tools" menu, select "Add-ons".
      2. From the Add-ons menu, select the "Consumer Input Software" entry.
      3. Select the "Uninstall" button.
      4. Select the "Uninstall" button again to verify.
      5. The Consumer Input Software will be completely removed the next time Firefox is restarted.
    • Version 4.X or later
      1. From the Firefox menu, select "Add-ons".
      2. From the Add-ons menu, select the "Consumer Input Software" entry.
      3. Select the "Remove" button.
      4. Select the "Uninstall" button again to verify.
      5. The Consumer Input Software will be completely removed the next time Firefox is restarted.
  • Google Chrome:
    1. Click on the customize button (the “wrench’” icon).
    2. Select “Settings”, then “Extensions”. This will bring up a list of installed extensions.
    3. To uninstall, click the trash icon next to the listing for the Consumer Input extension.

I have downloaded/reactivated MySurvey Connect already, did it work?

Once you have downloaded the MySurvey Connect app (Consumer Input Software), you can confirm if the app is installed by following the instructions below, for each of the browsers listed:

  • Microsoft Internet Explorer:
    1. Click in your Internet Explorer browser window on “Tools”
    2. Click on “Manage Add-ons”
    3. Click on “Enable or Disable Add-ons…”
    4. If you see an entry for “DCA BHO” from “Compete Inc.” with the status “Enabled”, the application is installed correctly
  • Mozilla Firefox:
    1. Click in your Firefox browser window on “Tools”
    2. Click on “Add-ons”
    3. Depending on which browser version you are using, click on “Extensions”
    4. If you see an enabled entry for “Consumer Input”, the application is installed correctly
  • Google Chrome:
    1. Click on the customize button (the ‘wrench’ icon).
    2. Select ‘Settings’, then ‘Extensions’. This will bring up a list of installed extensions.
    3. If you see an entry for the Consumer Input extension, the application is installed correctly,

I have problems downloading and/or reactivation the MySurvey Connect application?

One reason which could cause the download to be stuck could be that an old but inoperable version of the application is still installed on your computer. You can easily check whether a version of the software is installed on your computer by following the instructions below. If you found an old version installed, please try to uninstall it first before trying to install it again. Please read MySurvey Connect - How do I uninstall the application? for more information.

  • Microsoft Internet Explorer:
    1. Click in your Internet Explorer browser window on “Tools”
    2. Click on “Manage Add-ons”
    3. Click on “Enable or Disable Add-ons…”
    4. If you see an entry for “DCA BHO” from “Compete Inc” with the status “Enabled”, the application is installed correctly
  • Mozilla Firefox:
    1. Click in your Firefox browser window on “Tools”
    2. Click on “Add-ons”
    3. Depending on which browser version you are using, click on “Extensions”
    4. If you see an enabled entry for “Consumer Input” , the application is installed correctly
  • Google Chrome
    1. Click on the customize button (the ‘wrench’ icon).
    2. Select ‘Settings’, then ‘Extensions’. This will bring up a list of installed extensions.
    3. If you see an entry for the Consumer Input extension, the application is installed correctly.

Mobile

Technical Question

How do I install Java?

The Microsoft Windows operating system does not install the Java language platform automatically. You can download this from the Java.com Download page.

How do I install Adobe Flash?

From time to time we use Adobe Flash to show you pictures or a movie. If you have not installed the Adobe Flash player, you can download it from the Adobe Flash Download page .

Still have a question ? Answers to most of the questions we receive are listed in this list of Frequently Asked Questions. If you do not find your answer, please visit the contact us page and send us a message so that we can assist you.

How do I enable Javascript?

The following instructions describe how to enable JavaScript in your browser. If your browser isn't listed, please consult its online help pages.

Apple Safari (1.0)

1) Select Safari from the top menu.

2) Choose Preferences.

3) Choose Security.

4) Select the checkbox next to Enable JavaScript.

Internet Explorer (6.0)

1) Select Tools from the top menu.

2) Choose Internet Options.

3) Click Security.

4) Click Custom Level.

5) Scroll down till you see section labelled Scripting.

6) Under Active Scripting, select Enable and click OK.

Internet Explorer (7.0)

1) Select Tools from the top menu.

2) Select Tools > Internet Options.

3) Click on the Security tab.

4) Click the Custom Level button.

5) Scroll down to the Scripting section.

6) Select Enable for Active Scripting and Scripting of Java Applets.

7) Click OK.

8) Select YES if a box appears to confirm.

9) Click OK. Close window.

10) Reload page.

Mozilla Firefox (1.0)

1) Select Tools from the top menu.

2) Choose Options.

3) Choose Web Features from the left navigation bar.

4) Select the checkbox next to Enable JavaScript and click OK.

Mozilla Firefox (2.x)

1) Open Firefox.

2) On the Tools menu, click Options.

3) Click Content in the Options list.

4) Under the Content section, check the box next to Enable JavaScript.

5) Click the Advanced button to open the Advanced JavaScript Options box.

6) Check the boxes under Allow scripts to section that you want to allow.

7) Click OK.

8) Click OK.




Please keep in mind that upgrading your browser or installing new security software or security patches may affect your JavaScript settings.

Unsubscribe

How do I unsubscribe from MySurvey?

We appreciate your participation with MySurvey and membership is voluntary. If you no longer feel that membership is right for you, please click on the link below to submit your unsubscribe request. When you unsubscribe from MySurvey you forfeit all reward points and you will no longer receive surveys. For more information, please visit our Official Rules page .

Please allow at least two weeks to process your request. We appreciate your disregarding any survey invitations you may receive in the following two weeks that may have been sent prior to our receiving your unsubscribe request. Click here.

Please also note that you will find instructions on how to unsubscribe at the bottom of every e-mail we send you.

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