Our Approach to Privacy & Spam

My Survey Privacy Policy

This Privacy Policy sets out the commitment of Lightspeed Research Ltd ("Lightspeed") to the privacy of its panellists, and governs panellists rights and obligations regarding privacy and data protection. Panellists are members of the MySurvey panel (“MySurvey”), operated by Lightspeed.
You shall confirm your acceptance of the terms of the Privacy Policy by clicking "I ACCEPT" on the acceptance box during panel registration.

1. OUR COMMITMENT TO YOUR PRIVACY

   1. Lightspeed will respect your privacy at all times and the confidentiality of your answers will be maintained as described in this Policy.
   2. Your name, address, telephone number, personal information and individual responses will only be used as described in this Policy.
   3. Market research carried out by Lightspeed is not a guise to sell you anything or ask for money.
   4. Lightspeed will respect your decision regarding participation in surveys, answering specific questions or termination of your membership of the panel.
   5. Lightspeed will maintain high standards of professional conduct in the collection and reporting of the information you provide.
   6. Lightspeed complies with the European Union Safe Harbor Principles regarding the collection and use of personal information obtained from the European Union and is a member of the European Union Safe Harbor Framework.

2. DATA PROTECTION

   1. By applying to become a member of the panel, you consent to Lightspeed holding, storing, processing and using the information you submit for market research purposes.
   2. Subject to clause 2.3 below, Lightspeed will only pass information you have provided to third parties in an aggregate, anonymous form, which will not contain any information which personally identifies you.
   3. You acknowledge and accept that Lightspeed may pass your personal data to its partner Perks and any other company which administers the Points Program and the rewards system. For the avoidance of doubt, such information may include your name and address and all other information necessary to enable Perks or any other third party to properly administer the Points Program and rewards.
   4. Lightspeed is committed to protecting the online privacy of children. Lightspeed considers a child to be anyone under the age of 16. Where children are invited to participate in surveys, Lightspeed will not request any personal information about the child other than that provided by the parent/ guardian or by the child's survey responses. A parent/ guardian may review, request the deletion of or prohibit the future collection of their child's personal information at any time. This can be done by emailing emma@mysurvey.eu or writing to Lightspeed Research Ltd, The Old Town Hall, 4 Queens Road, Wimbledon SW19 8YB United Kingdom.

3. SECURITY

   1. To ensure that your information remains private, Lightspeed uses a firewall security system. This means that only authenticated users can input information into the database and only Lightspeed market researchers and database managers can read it. However, no transmission via the internet is 100% secure, and you assume this risk by using the Website.

4. USE OF THE WEBSITE BY CHILDREN

   1. From time to time, Lightspeed may run surveys for children. Where this is the case, Lightspeed will ask you if you would permit your children to participate. If such permission is received, Lightspeed will email you a link to the survey to which your child can respond.
   2. Lightspeed encourages parents and guardians to monitor their children's use of the internet. While the child is completing the survey, it is the responsibility of the parent or guardian to supervise them.
   3. Lightspeed will not knowingly contact a child directly to participate in any survey or promotion.

5. TERMINATION OF MEMBERSHIP

   1. If you no longer wish to be a member of the MySurvey panel, you may request that your personal information be removed from our list of active members in the manner specified in the Membership Terms and Conditions or on the Website
   2. Failure to follow the correct procedure for termination could delay the removal of your information.
   3. Lightspeed will process all requests to terminate membership promptly. However there will be a one month gap between your request and the termination of your membership, meaning that you may receive further emails for a limited period after making your request.

6. CHANGES TO THE POLICY

   1. Lightspeed reserves the right to change, add or remove terms in this Privacy Policy and you should check the Privacy Policy from time to time. However, if a change will involve the use of your personal information in a way which differs from that described in this Privacy Policy, we will first obtain your consent. Where your consent is required, you will be asked to "opt-in".
   2. This policy was last updated on 16/09/2008.

7. CONTACT

   1. If you have any questions or concerns relating to privacy, you can contact Lightspeed and MySurvey by emailing emma@mysurvey.eu or writing to Lightspeed Research Ltd, The Old Town Hall, 4 Queens Road, Wimbledon SW19 8YB United Kingdom.

8. JURISDICTION

   1. This Privacy Policy constitutes the entire agreement between you and Lightspeed regarding privacy and data protection.
   2. This Privacy Policy shall be governed by and construed in accordance with English law.
   3. The parties irrevocably agree to submit to the exclusive jurisdiction of the English Courts in relation to any claim or matter arising under or in connection with this Privacy Policy.