MySurvey Terms and Conditions

MySurvey Membership Terms and Conditions

These Terms and Conditions govern your membership of the Panel. You should also read the Privacy Policy, Rewards Program Rules and the Website Terms and Conditions all of which form part of this agreement.


    1. The panel ("MySurvey") is run by Lightspeed LLC ("Lightspeed"). Lightspeed can be contacted by emailing .
    2. Membership of the panel is open only to residents of the UK who are 16 years of age or over. Employees of Lightspeed, its parent company, subsidiaries and affiliates and suppliers connected in any way to the operation of MySurvey's Website and their immediate family are not eligible to participate in any surveys. Exceptionally, members' children may participate in surveys and sweepstakes, with their parent or guardian's consent, under their parent or guardian's supervision and through their parent's account.
    3. Membership to the panel is free. Membership is personal to you, and is not transferable.
    4. You may only join the panel once. Lightspeed reserves the right to refuse any membership applications.
    5. Membership of the panel entitles you to various incentives, including but not restricted to sweepstakes and the Points Program. You are referred to the MySurvey Official Promotion Rules in this respect. Additional terms and conditions may also apply to these incentives and you should monitor the Website from time to time for details. Details of promotions may also be emailed direct to you.
    6. Lightspeed shall not be liable for any losses, costs or expenses, howsoever caused, arising out of your membership of the panel (including indirect, consequential or incidental losses or damages).

    1. You will be asked to provide a personal email address and a password in order to register with the panel. You must not disclose your password to anyone else, and you are responsible for keeping it safe. Lightspeed will not be liable for any unauthorized use of your account, which includes unauthorized use of your email address and password.
    2. You will be responsible for ensuring that any and all details (including your email address) held about you by Lightspeed are kept up to date and are correct.
    3. You undertake that all information you give as a panel member will be true and accurate, and will not be false or misleading.
    4. By submitting your application to become a member of the panel, you consent to Lightspeed holding, storing and processing your personal data. You are referred to MySurvey’s Privacy Policy in this respect, which forms part of these Membership Terms and Conditions.

    1. The panel, the Points Program and the information, products and services found on the Website are subject to change at any time, without notice or liability.
    2. The views and opinions contained on the Website are not necessarily those of Lightspeed. The terms governing your use of the Website are set out in the MySurvey Website Terms and Conditions. Your use of the Website constitutes your agreement to be bound by the Website Terms and Conditions. If you do not agree to the Website Terms and Conditions, you may not access or otherwise use the Website.

    1. Lightspeed may terminate your membership immediately if one of the following events occurs.
      1. you breach any of these Terms and Conditions (including any terms found in the Privacy Policy, MySurvey Official Promotion Rules and Website Terms and Conditions); or
      2. you misuse your membership of the panel or use it for any improper purpose; or
      3. Lightspeed’s right to process and use information which is necessary to run the panel is legally withdrawn, by law or otherwise; or
      4. you have not accessed the website for a period of three months or more.
    2. Lightspeed may also terminate your membership immediately without specifying a reason or prejudice.
    3. You may terminate your membership of the panel immediately by sending an email with the subject line “Remove me” to MySurvey at .
    4. If your membership of the panel is terminated, for whatever reason, all of your entries into the Points Program, sweepstakes or any other incentive programs run by Lightspeed will also be cancelled.

    1. Lightspeed reserves the right to change, add or remove terms from these Terms and Conditions. Lightspeed shall notify you by posting an announcement on the Website. You should check the Website and this page for such changes frequently. Your continued access of the Website after such changes conclusively demonstrates your acceptance of those changes.

    1. Any communication or notices to be given under these Terms and Conditions shall be by email.
    2. You may contact Lightspeed and MySurvey by emailing .
    3. Communications and notices under these Terms and Conditions shall be effective and deemed delivered immediately if sent by email to the last known email address of the other party.

    1. Save where these Terms and Conditions have been varied by Lightspeed in writing, these Terms and Conditions, the Privacy Policy, the MySurvey Official Privacy Policy and the Website Terms and Conditions constitute the entire agreement between you and Lightspeed regarding membership of the panel.
    2. These Terms and Conditions shall be governed by and construed in accordance with English law.
    3. The parties irrevocably agree to submit to the exclusive jurisdiction of the English Courts in relation to any claim or matter arising under or in connection with these Terms and Conditions.

    1. These terms were last updated on the 6th April 2014

MySurvey Website Terms and Conditions

These Terms and Conditions govern your use of this website ("the Website"). By using or accessing the Website, you agree to be bound by these provisions. If you do not agree to these Terms and Conditions, you may not access or otherwise use the Website.


    1. The Website is maintained by Lightspeed LLC ("Lightspeed"). The Website is primarily used by members of the MySurvey panel (“MySurvey”).
    2. The Website is hosted in the United Kingdom or on the Cloud and all data and information related to the Website will be held there.

    1. You may access and use the Website solely pursuant to these Terms and Conditions for your personal and non-commercial use. Any use contrary to these Terms and Conditions requires the prior written consent of Lightspeed.
    2. You may access the Website anonymously as a visitor, and will not be required to provide personal information. However, in order to access certain services and content on the Website, such as surveys, you are required to register as a member of the panel.

    1. You may not use spiders, robots or other automated data mining technique to catalogue, download, store or otherwise reproduce or distribute content available on the Website or to manipulate the results of any activity carried out on the Website including, but not limited to, surveys and prize draws.
    2. You may not take any action to interfere with the Website or any other user's use of it, including but not limited to overloading, "flooding", "mailbombing" or "crashing" the Website.
    3. You may not send unsolicited emails, including promotions or advertisements, through the Website.
    4. You may not forge or hide your true identity in any postings or emails.
    5. You may not post on the Website any material which is threatening, libelous, defamatory, obscene or could otherwise violate any law. Lightspeed will fully cooperate with any law enforcement authorities or court order requesting or directing the disclosure of the identity of anyone who posts such material.
    6. You may not frame portions of the Website within any other website, alter the appearance of the Website or establish links from any other website to the Website other than to the home page.

    1. All pages and content within or linking to the Website including, but not limited to, text, graphics, audio, video, photographs, surveys, questionnaires, image or video or any other media documents displayed in a survey and logos are the intellectual property of or are authorized for use by Lightspeed and its licensors, partners, clients and affiliates. This includes all trademarks, copyrights, patents and confidential information.
    2. Except as expressly permitted by these Terms and Conditions or by Lightspeed in writing, you may not copy, reproduce, modify, republish, display, upload, post transmit or distribute in any way any content of the Website.
    3. Breaching this rule would expose you to the immediate termination of your membership in line with clause 4.1.a of the MySurvey Membership Terms. Lightspeed, its licensors, partners, clients or affiliates also reserve the right to take legal action.

    1. The Website may contain
      1. links to other websites not maintained by Lightspeed, and
      2. information about products and services offered by third parties.
        Lightspeed does not independently verify the business practices of such third parties and makes no warranties on their behalf. The availability of any link or reference to any third party shall in no way constitute an endorsement by Lightspeed of that third party.
        You should read the terms and conditions of any such website you visit.
    2. Any software that may be downloaded from a website operated by a third party is the responsibility of that third party. Lightspeed accepts no liability for any loss or damage caused by viruses or otherwise arising as a result of you downloading such software.

    1. The information contained on the Website is intended for general information purposes only. Lightspeed accepts no liability for the accuracy or completeness of information contained on the Website.
    2. The views and opinions expressed on the Website are not necessarily those of Lightspeed

    1. Lightspeed takes your privacy very seriously. For further information on how Lightspeed uses information collected from you, please view the Privacy Policy.

    1. Any communication or material you send to Lightspeed, except your personal information including questions, comments, panel responses and suggestions shall be treated as non confidential and non proprietary.
    2. Except to the extent that it is covered by the Privacy Policy, any such information may be used by Lightspeed for any purpose including reproduction and publication.
    3. You expressly authorize Lightspeed to use any ideas, concepts, know-how or techniques contained in any communication for any purpose without compensation.

    1. All information on the Website is subject to change without notice and without liability.
    2. These Terms and Conditions may be changed, and when this happens reasonable notice shall be given to members of the panel. You should check these Terms and Conditions from time to time. Your continued accessing or use of the Website constitutes acceptance of any such changes.

    1. These Terms and Conditions constitute the entire agreement between you and Lightspeed regarding your use of and access to the Website.
    2. These Terms and Conditions are governed by English law and the English Courts shall have exclusive jurisdiction.

    1. If you have any questions regarding these Terms and Conditions, please contact Lightspeed and MySurvey by emailing .

    1. These terms were last updated on the 6th April 2014

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