RADIUS_logo about mysurvey feature image


View archived versions here.

If you are upgrading the Software from an older version, you agree that after installing this upgrade, your data previously collected by MySurvey Connect and Compete under the older version of the Software may be used as described in this Privacy Policy. You may always uninstall the Software by following the instructions provided here.

MySurvey Connect Privacy Policy

This privacy policy (“Policy”) describes the commitment that Lightspeed GMI, Inc. (which operates MySurvey) and Compete, Inc. make to protect your privacy. Lightspeed and Compete are both businesses within the Kantar (kantar.com) research organization. This policy applies to all MySurvey panel members who agree to participate in this specific research program (“Program”) that involves downloading and installing to their computer a small software application (“Software”) operated by Compete that records their internet activities. Both MySurvey and Compete may use your data collected through this program as described below.

This policy does not replace the existing MySurvey Panel privacy policy as that still applies to all MySurvey panel members, whether or not they choose to participate in this Program. This privacy policy is supplemental to the MySurvey policy and applies to only those panel members who choose to participate in the Program.

This privacy policy is divided into the following sub-topics. If you have any additional questions, you may reach us at emma@mysurvey.eu.

Relevant Links for this Policy:

Information Collection

We may collect both non-personally identifiable information and personally identifiable information from you as described below.

The Consumer Input Software primarily collects ‘clickstream data’. Clickstream data is information generated by you and your computer while surfing the Internet and interacting with various sites and services.

In greater detail, the Software collects the following types of information:

  1. Online browsing: This includes the sites you visit, including news sites or social networks, and your interactions with those sites.
  2. Online activities: This includes the search terms you enter and the results of such searches, the videos you view, the products you shop for online, information you enter into forms, the materials you download or upload, the advertisements you see, information and content on web pages you visit and with which you interact and may include personal, financial and health information (subject to the filtering process described below in the section entitled “Protecting Personal & Sensitive Information; Information Filtering”).
  3. Information on secure pages: This includes information and content from protected or secure pages that you access, such as online accounts or the content of complete and incomplete consumer transactions when you are checking out through a website’s shopping cart, even if the website makes this information unreadable to others.
  4. System information: This includes information about the computer and browser that you are running on, including the IP address of the computer, how the Software is operating, and which other applications are installed or running.
Protecting Personal & Sensitive Information; Information Filtering

The Software and Compete’s internal systems are outfitted with technical privacy rules designed to avoid the collection of certain types of personally identifiable and sensitive information that can be identified by the Software and systems, such as credit card numbers, government ID numbers, email addresses and information from most web-based email accounts. These rules rely on known field types, values, and algorithms, but they are not foolproof, and sometimes the Software may inadvertently collect unwanted information.

As part of our security programme, we conduct regular checks to update and refresh these rules that filter personally identifiable and sensitive information. We also use privacy rules within our internal network environment in an effort to prevent the unauthorized use of personally identifiable and sensitive information.

When your information is sent over the public Internet by the Software, it is transmitted through a secure means of encryption. This is to protect against the information we collect from of our panellists being improperly accessed by third parties during such transmission.

Despite our efforts, certain personally identifiable or sensitive information might be collected by the Software and get through the privacy filters and be transmitted to us, such as health and financial details. However, we do not knowingly use any inadvertently collected personally identifiable or sensitive information in our services.


Compete may collect certain information in part through the use of a web technology called a “cookie.” A cookie is a small text file that is saved to your computer using your web browser, which allows websites to recognise you and store preferences and other information if you return to the website using the same computer and browser.

Compete uses temporary session cookies during the download and registration process to correctly identify the research panel that you have joined, enable the creation of a unique, anonymous identifier and to trigger the download process.

Compete may use cookies apart from the Software and link that data to other data in your profile, including data that is collected through your use of the Software.

You may remove cookies and/or control their operation by adjusting your browser settings. Please visit the ‘help’ section of your browser for more information.

Information Use and Sharing

This section describes how your data – which includes web use, demographic information, survey responses and information we have obtained from third parties – contributes to the kinds of services our clients buy from us. Our typical process is to combine panel members' data into consumer segments and report on the aggregated (or grouped) results. Consumer segments are pools of users who have common interests or characteristics, for example, “women between the ages of 28-34 interested in travel websites.” Once aggregated, the results and consumer segments are shared with our clients and other parties. On some occasions, we may share non-aggregated results for limited purposes. The following are examples of the kinds of services we provide, and how your data is used in these services:

Advertising Research - Your data is combined with data from other users into a pool that is then analysed for exposure to certain advertising. Information about the combined pool, which does not identify any particular user, is shared with clients so they can understand if and how their advertising spending impacts the consumer journey and consumer decisions. For example, by comparing the behaviour of a group of users who saw a particular online advertisement with another group of users who did not see that advertisement, Compete can help advertisers understand the effectiveness of their ads.

Media Use Analysis - Your data is combined with data from other users to form consumer segments that are shared with clients without identifying any particular user. These segments are typically analysed on behalf of clients to understand where consumers go online and how consumers interact with digital media, which includes website content and advertising that they see. For example, we help companies understand the effectiveness of their websites by comparing how users are interacting with their websites versus how users are interacting with their competitors’ websites.

Profile Building - We may use the personally identifiable information you have provided to us outside of the Software or an anonymous identifier associated with you (such as an IP address or similar identifier) to get additional information about you from other public and private data sources. These third party data sources may provide us information on your purchases (both online and off-line), your household and lifestyle information, and broader demographic and personal history details. We may combine this information with other information to create and enhance profiles that are shared as described in this Privacy Policy. For example, by looking at both web browsing activity and in-store purchases, our research may identify a consumer segment whose members visit certain websites when they are in the process of researching a product (like a television, computer, or automobile) but are likely to make the actual purchase in a physical store. This data can help the manufacturer or seller of that product better understand where to find customers who may be interested in their products.

Consumer Analysis - We may use your data, including personally identifiable information we have obtained directly or through a trusted third party vendor, to enhance our or our customer’s consumer segments explained above. We use personally identifiable information in this way when our customer already has this information because it is usually the only way to match our profiles with those of our customers. Sometimes we may gather information from your clickstream data, such as a session ID, and share it with a third party in order to match your information with the information possessed by a third party as part of our services. Although in each of these cases we permit these other parties and our customers to use your information to enhance their broader consumer segments, to which they then may target advertising, we prohibit these parties from using your information to target advertising to you individually. So in the normal course of your web browsing, you may be a member of a broader consumer segment that sees particular advertising that your data helped create.

Targeted Surveys – Because you are a member of the MySurvey research panel, you may receive invitations to participate in surveys on the basis of your online behaviour collected by the Software. For example, if you visit sites that suggest you enjoy travel, MySurvey may send you a survey regarding travel services. We may provide our clients with some or all of the responses to these surveys without directly identifying any particular user, including specific answers and quotes from individual respondents.

We also may use your information for purposes of maintaining the configuration and proper functioning of the Software, for database or Software application services (such as customer support, email, or surveys), and for purposes of data quality and data cleansing.

As part of the registration process prior to installation of the Software or in connection with your participation in a survey or other service with Compete, we may directly collect information such as your email address, birth year, household information, income, gender, and ethnicity. This information is part of your consumer profile and used as described above. Of course, the contact information you give also helps us reach you with information related to Software maintenance and upgrades and other service related communications.

When working with a third party to supplement your profile, we protect your privacy by having our partner sign a confidentiality agreement stating that they will not share personally identifiable information with unauthorized parties. We instruct them to maintain the confidentiality, security and integrity of the information we provide and not to use the information for any purpose other than those we explicitly authorise.

We may share information about you with authorised vendors and service providers in connection with the services that they perform for us. These third parties are prohibited from using your information for other purposes.

Additional Disclosures for your Information

In the event Compete goes through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of its assets, your information may be among the assets transferred.

We also reserve the right to disclose your information as required by law, court order, or legal process served on us, when we believe that disclosure is necessary to protect our rights, or to combat suspected fraudulent activities.

Software Removal

You can opt-out of participation in MySurvey Connect at any time by removing the Software from your device. For instructions on how to do so, please read the Software Removal Instructions.

If you are not able to quickly and easily opt-out from data collection, we can and will help you if you ask. If you have any questions regarding removal or opting-out, you should contact us at emma@mysurvey.eu.

If you have set your browser to “private browsing” or a similar setting, the Software may still continue to operate and collect data to be sent to Compete. To completely stop the operation of the Software and the collection of data from your computer, you must follow the instructions above to remove or disable the Software.

Data Security

We have put in place reasonable administrative, technical, and physical safeguards to protect against unauthorised access to the information we collect. However, no security measures are 100% impenetrable and we cannot guarantee against all potential security breaches. Moreover, the transmission of information over the Internet is not inherently secure, and we are not responsible for the transmission of information over networks that we do not control. Your use of the Consumer Input Software demonstrates your assumption of these risks.

Data Retention

We will retain the information described above for as long as the information has value as part of the services we offer to our clients , or as long as is necessary to comply with our legal obligations, resolve disputes, and enforce our agreements, whichever is longer. If you cancel your membership by following the directions to remove the Software as described above in Software Removal, Compete will no longer collect data from you through the Software but we will retain and continue to use your data collected prior to your removal of the Software.

Children's Privacy

For the majority of our recruitment, the Program consists of users who are of the legal age of majority within their geography. On occasion, we may recruit children for a non-adult panel for custom research. In these cases of non-adult recruitment, we will obtain parental consent and adhere to the appropriate data laws and regulations, including the Children’s Online Privacy and Protection Act (COPPA).

Privacy Policy Changes

If we are going to use your information in a manner materially different from that stated in our privacy policy at the time of collection, you will be notified via email or via the Software, by MySurvey, or Compete. You will have a choice as to whether or not we use your information in this different manner and instructions for how to make that choice will be included in the notification.

If we make any non-material changes to our privacy practices that do not affect information already stored in our database or for future collection, we will post a prominent notice on the MySurvey website notifying our members that there is a change and pointing them to the revised privacy policy.

Data Stored in the United States

Compete’s servers are maintained in the United States of America. By using the Software, you freely and specifically give us your consent to export your personally identifiable information to the USA and to store and use it in the USA as specified in this privacy policy. You understand that our data is subject to lawful requests by the courts or law enforcement authorities in the United States.

Data from EU residents

MySurvey complies with the U.S. – E.U. Safe Harbor framework and the U.S. - Swiss Safe Harbor framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal data from European Union member countries and Switzerland. MySurvey has certified that we adhere to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Safe Harbor program, and to view MySurvey’s certification, please visit http://www.export.gov/safeharbor/.

If you have any complaints regarding our compliance with the Safe Harbor you should first contact us (as provided above). If contacting us does not resolve your complaint, you may raise your complaint with TRUSTe by clicking here, fax to 415-520-3420, or mail to TRUSTe Safe Harbor Compliance Dept. (click link for mailing address). If you are faxing or mailing TRUSTe to lodge a complaint, you must include the following information: the name of company, the alleged privacy violation, your contact information, and whether you would like the particulars of your complaint shared with the company. For information about TRUSTe or the operation of TRUSTe's dispute resolution process, click here or request this information from TRUSTe at any of the addresses listed above. The TRUSTe dispute resolution process shall be conducted in English.

Contact Us

If we have any personally identifiable information about you, you may correct, update or delete your contact information by contacting us at emma@mysurvey.eu. We will respond to your access request within 30 days.

If you have questions related to this policy, the data that has been collected by the Software, or other privacy concerns, please contact us at emma@mysurvey.eu or by writing to us at:

Lightspeed GMI Ltd.

The Old Town Hall
4 Queens Road
Wimbledon SW19 8YB

MySurvey News

  • Welcome to MySurvey UK!
To receive our surveys, please add our email address to your contacts:

Online surveys brought to you by MySurvey - Discover the Power of Your Opinion

Share this page via

USA- Canada- 中国- 香港- ประเทศไทย- Singapore- 한국- 日本- Malaysia- Australia- UK- Ireland- España- France- België- Nederland- Deutschland
Suisse- Österreich- Italia- Sverige- Danmark- Россия- Polska- Ελλάδα- الامارات العربية المتحدة- Türkiye- Norge- المملكة العربية السعودية

Copyright © 2018 Lightspeed Research Ltd. All rights reserved.